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2.0 & theWoW Culture
Processes established over 54 years require
a rethink given the technology tools available in present
times. The complexity of our business and our existing
delivery mechanisms are putting pressure on us to stay
competitive. The cyclical nature of business dependent on
capital expenditure by large organisations or government
bodies, makes the company vulnerable to market
dynamics. This had to be countered with the introduction
of innovative service streams. We also realized, things are
changing dramatically at the customer’s end. Customers
are in a hurry to book profits. The solution calls for out-of-
WOW (Way of Working) is
a collective and iterative
engagement where
the entire service cycle
is being mapped for
further deliberations
and improvements.
TCE’s young engineers are an extremely busy lot these days.
Many young engineers, fresh out of TCE’s training workshops
have joined the veteran teams that are engaged in the Way of
Working workshop. WoW or the Way of Working is a collective
and iterative engagement where the entire service cycle is
being mapped for further deliberations and ideations.
Where did all this begin?
The rationale behind WoW at TCE is driven by customer
and market demands and the need to stay competitive in
today’s changing circumstances. TCE’s turning point came
when it turned 50 years of age. Where do we go from - was
the collective question. Markets have changed, customer
needs have changed and the way engineering services are
being delivered has to change, and change fast. In 2012, the
company set in motion, Rhythm 1.0, a complete business
re-engineering process, marked by process automation, IT-
systems and digital delivery of services. Presently, almost 95%
of the services delivered by TCE are on digital platforms.
TCE’s
Factor
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