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Reimagine | Reinvent | Grow

orientation elements, with all new hire journey touchpoints MANAGING PERFORMANCE FOR SUCCESSFUL DELIVERY
right from manager connect, buddy interaction to detailed IN A VIRTUAL WORLD
orientation sessions being held virtually. The digital pre-
onboarding program is delivered through our cloud-based With the transition to a predominantly virtual workforce, and
advanced learning platform iBridge, designed to ensure that with fewer day-to-day touchpoints between managers and their
the experiential methodology is retained in virtual training teams, we reinforced the following elements in our performance
through interactive elements in the learning modules, topical management process, which are critical to ensure the realisation
assessments, and real-time interaction with in-house subject of organisational objectives in the Pandemic era:
matter experts and social learning elements such as peer 1. Cascading organisation goals to individuals and alignment
interactions, etc. to changing business priorities.
To accelerate growth and create an unhindered 2. Communicating clear performance expectations and
platform for nurturing and developing talent, prioritisation of work to ensure successful performance
we recently launched our immersive learning delivery.
platform, SMILe-Percipio, powered by cutting- 3. Checking in regularly to monitor team and individual
edge learning technology. performance with structured feedback mechanisms.
At TCE, we believe that our performance management process
The new virtual learning academy empowers our employees is one of the most critical anchors of our culture of empathy.
with the convenience and comfort of learning from anywhere. Hence, we ensured weaving in compassionate feedback
This customised, bite-sized and self-paced learning provides mechanisms in every stage of the process, encompassing multi-
one-click access to 500 pre-curated learning channels with dimensional business, team, and individual elements.
thousands of learning content in the form of videos, books,
podcasts and many more. The platform has integrated AI Our digital performance management platform,
technology to help learners get more personalised learning PRISM, helped us ensure holistic goal-setting and
recommendations and encourage active learning. We also effective tracking of individual performance to
launched a virtual gamified learning tournament called
Learning Premier League (LPL), spanning one week to catalyse bolster our high-performance culture. Further,
behavioural and technical competency development among with a continued focus on structured mid-term
employees by incentivising learning engagement and adoption. reviews, quarterly feedback discussions and
The program created a renewed interest in learning and self- ongoing performance conversations, we were
development at TCE, seeing enthusiastic participation from
employees across locations and business units. able to setup our teams for success.

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