Page 33 - TCE Annual Report 2019-2020

Delivering Aspirations | Achieving Scale

Outcomes

• Total Revenue of 882 Cr, highest in history; New order acquisition high at
990 Cr; EBITDA and PAT best ever.
• 42% business from international markets
• 27% of new business from opex services
• Consortium-based approach established : TCE a leader in Smartcities and
water projects
• TCE bagged the Agra Metro Project, a first for TCE

Customers
• 20% of business orders through cross selling and offering integrated solutions
• 44% sales revenues from key/strategic accounts
• Customer feedback index at 72%

Processes
• Processes were strengthened through several automation applications for
technology (knowledge management), people process, sales & operations,
streamlined deliveries and improved sales process along with long-term
relationships with customers

Learning/People
• Focus was on reskilling and training. All-round training was at 20 person-days
per employee & technology training was at 3 person-days per employee.
Attrition of key talent was curtailed at 3%. 173 young engineers were hired
from campus and made industry ready through the YEDP
• Safety was a key focus on site and in offices. Safety index was at 4.01 at sites

Responsible Member of Society
• Infrastructure solutions for making tribal villages water positive was successful
in the model village.
• Total CSR spends were at Rs. 219 lakhs
• Corporate volunteering clocked 11,532 hours
• 143 volunteering programs were organised
• Special Tata Units were designed to help country fight COVID19

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