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Reimagine | Reinvent | Grow

OUTCOMES

• Total Revenue of 700 Cr; New order acquisition highest ever at 1185 Cr
• 41% business from international markets

• 18% of new business from Opex Services
• Consortium-based approach established: TCE a leader in Smartcities and
water projects
• Bagged some significant pride of India Projects like Ayodhya Temple,
Central Vista, CIDCO to name a few

CUSTOMERS
• 17% of business orders through cross selling and offering integrated solutions
• 51% sales revenues from key/strategic accounts
• Customer feedback index at 72%

PROCESSES

• Processes were strengthened through several automation applications for
technology (knowledge management), people process, sales & operations,
streamlined deliveries and improved sales process along with long-term
relationships with customers. Given the Pandemic and work from home
situation, IT and Data Security was strengthened up with world class cloud
solutions.

LEARNING/PEOPLE
• Focus was on reskilling and training. All-round training was at 13 person-days
per employee & technology training was at 4 person-days per employee.
Attrition of key talent was curtailed at 2%.
• Safety was a key focus on site and in offices. Safety index was 4.0 at sites
Given the Pandemic, remote employee engagement and safety and well being
remained key focus areas

RESPONSIBLE MEMBER OF SOCIETY
• Infrastructure solutions for making tribal villages water positive was successful
in the model village.
• Total CSR spends were at Rs. 205 Lakhs
• Corporate volunteering clocked 5027 hours
• 96 volunteering programs were organised
• A Combating COVID-19 task force was setup and innovative solutions
proposed which helped the country tide over the Oxygen Crisis. The details are
available on https://www.tce.co.in/tce-combating-covid/

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