Page 101 - Tcexpression2021 - Sept to Dec 2020

3. Automation of Administrative Tasks behaviour, interests, and learning patterns, resulting
in creating specific programs for each learner, thereby
At the administrative end, AI can help automate many keeping the employee, motivated and engaged. Bots
repetitive tasks and workloads, thus providing HR to can help in creating personalised learning materials.
focus on strategic decisions and reduce overhead costs.
A lot of repetitive tasks often consume much time for AI can also help in tracking learning progress, giving
HR professionals. For instance - questions regarding feedback, and guidance by the mentors. The available
policy matters, basic do’s and don’ts’, issues related data can provide insights on learners’ preferences, gaps
to leaves, appraisals, etc. These all can be quickly in progress, and employee retention.
answered using an AI-powered employee help desk;
wherein employee can feed the queries and receive an CURRENT SCENARIO
automatic response. Other applications in the future
would include self-service kiosks for employees to The HR Professionals need to enhance their knowledge
generate their salary slips, Form 16, etc. Additionally, it of Artificial Intelligence and its impact. There is a need
can also allocate office space and equipment, allowing for increasing awareness of AI and related tools, creating
the HR staff to direct their time to more valuable policies around the usage of Artificial Intelligence in
productive tasks. the HR Function. The hour’s need is to know the types
of analytics - descriptive, prescriptive, predictive, and
4. Transformation of Learning & optimisation.
Development
How do we consume these analytics – visualisation,
The presence of AI technologies like chatbots and dashboards, enhancing current systems, etc. The need is
virtual assistance everywhere would very soon disrupt to harmonise the data in different areas on the business
the L&D function. The challenge is that the training and link it together with each function. Presently, it is
programs must embrace the latest modules, learning imperative to know if we are willing to review the current
approaches, and methodologies. With various available processes and identify the gaps, ready to learn from
data, the AI can help capture insights on employees’ those, willing to try and fail, gearing towards AI usage.

How knowledgeable is How widely used is Does HR have policies
HR about AI? AI in HR? around AI usage?

Very seldomly, but things are
Not as knowledgeable as Not very, but big changes slowly changing
they should be are expected Just

Just Just Of HR departments
Agree / Say HR uses AI to a 3% have a policy for
39% Strongly Agree 11% high / very high AI usage
their departments
are knowledgeable degree today Another

8% Are developing
one
Three times as
More than a third many expect HR
36% disagree / strongly 33% to use it to a high/ And

disagree! very high degree
in two years 13% Are considering
one

Citation Source - https://www.hr.com/en/resources

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