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For example, we can build predictive models that will To meet the above challenges, Facility Managers would
indicate where and when the next problem could occur have to decide what their KPIs are. Depending on their
using Artificial Intelligence. most pressing needs, here is a snapshot of the top KPIs
used by Facility Managers:
Information can be stored into the cloud and accessed
from anywhere through any device (workstation, tablet, Gross Facilities Management Costs per ft² of Floor
mobile) from anywhere in the world centrally and Area
decentralised, automatically routing predictive alerts to
engineers and technicians to take specific actions. Operational Costs per ft² of Floor Area

Digital Transformation for FM should be people- Capital Costs per ft² of Floor Area
oriented, customer-centric with innovative and
streamlined communication channels. Digital Number of End User Complaints
transformation will transform your workers to Assuming these top KPIs are being measured regularly,
knowledge workers who will use technology to collect it is possible to benchmark the results against a peer
data and use the fast array of tools to process big group. (Measurement is the first step that leads to
data, transforming them into meaningful information control and eventually to improvement. If you can’t
and taking action upon at the time and place of their measure something, you can’t understand it. If you can’t
collection. This includes performance monitoring, understand it, you can’t control it. If you can’t control it,
predictive maintenance, energy management and you can’t improve it.)
related dashboards.
Goal: Increased Profitability KPI:
Challenges in Facilities Management and Operational Costs per ft² of Floor Area
how Digital Facility Management can
make a difference Mobile apps can ensure process compliance, which
will lead to consistent service delivery, but how do
The typical challenges that FM companies often face are you increase operational efficiency – getting more
described as below: productivity from your service teams? This is where the
Internet of Things and real-time intelligence relating to
FM enterprises are under pressure to reduce costs your function comes in.
and add value to their client organisations’ core
business, typically the building owner or developer. Fixed rotas drive many service tasks and inspections.
Cleaning, security and maintenance tasks are most
They need to achieve continuous operational often done in a pre-planned way based on standard
efficiency improvement through service and time intervals. The challenge is to drive your service
technological innovation. business dynamically, based on need rather than on
fixed time intervals.
FM enterprises are required to manage many safety-
related issues. Failure to do so may lead to injury, Internet of Things sensors placed on the assets being
loss of business, prosecution and insurance claims. serviced or monitored provide this real-time data
on the condition and performance of assets, be they
There is a need for service delivery consistency by
ensuring each service team member performs to mechanical or electrical equipment, buildings, facilities
the same standard and follows the same processes. or environmental spaces.
IoT deployment also allows for a proactive service
Client organisations demand Proof of Service model to be put in place, increasing asset availability by
Delivery, Attendance and Health and Safety up to 19%. Extending an asset’s lifetime will reduce its
compliance via regular reports.
lifetime cost.

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