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AI tools and machines can emulate human intelligence always be enhancing or amplifying the employees’
and provides many advanced responses based on overall experience. This achievement can increase the
data analytics. Point to ponder is, how AI impacts the organisation’s productivity and reduced operational
department, which is based on human factors? costs, resulting in enhanced employee engagement.

Though there is various AI usage in the HR function, “The biggest workplace disruptor is next-generation
one of the strategies could be to use this technology to automation technologies. The McKinsey Global
analyse data for decision-making, resulting in enhanced Institute estimates that nearly half of all work could be
employee experience and productivity with reduced automated with current technologies.”
operational costs.

BARRIERS & CHALLENGES Authors

While the need for AI is well understood, the K Jayaprakash - Sr. General Manager
concept is widely accepted, with its positive impact Divya Sonali Minz - Deputy General Manager
on the HR Function, but there are specific barriers in
adopting AI. Tata Consulting Engineers Limited (TCE)

Talent Availability: there could be a shortage of the
right skill set for implementing Artificial Intelligence
tools in HR. References:

Thought Process: old method vs new method. • ¹ Liu, Shanhong (2019, August 9). Artificial intelligence software market revenue
Linearity is always a challenge, are people geared • worldwide 2018-2025
https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-
up to break their processes and be prepared to of-exponential-change/
disrupt the new systems. • https://financesonline.com/6-technological-trends-redefine-human-resource-
management/
Integration: seamless integration with the old • https://www.hr.com/en/resources/free_research_white_papers/hrcom-big-data-
and new systems and other enabling functions, • and-talent-analytics-2019-research_k2xhz6vi.html?s=gSUIpGd1NLRegwQ3xZR
https://www.mckinsey.com/business-functions/organization/our-insights/the-
business units, etc. organization-blog/human-resources-in-the-age-of-automation#
• https://assets.hrtechnologist.com/research/human-capital-management-
Data Privacy: the data must be available only to the hcm-suites-for-highgrowth-enterprises-the-ultimate-guide-buyers-guide-
concerned authorities or HR Members. 128468?tfso=150406&zd_source=native_assets&zd_source=hrt&zd_
campaign=4104&zd_term=seamusroddy&success=yes&templateid=129
Data Maintenance: like any other tools even AI • https://www.hr.com/en/certifications/hrci_shrm_prep_courses/?utm_
source=adroll&utm_campaign=certprep_retargeting_apr2019&utm_
technology requires machine learning, deep content=ads
learning, and periodic updates and reviews. • https://www.hr.com/en/resources/free_research_white_papers/
• https://www.hr.com/en/resources/free_research_white_papers/hrcom-ai-
Financial: cost of digital tools and technologies • disruption-and-innovation-2019-research_k3rjxxae.html
https://www.hrtechnologist.com/articles/ai-in-hr/the-impact-of-ai-in-human-
could be a barrier for implementation. resource-decisionmaking-processes/
• https://www.hrtechnologist.com/articles/learning-development/3-ways-ai-will-
The results are in the Process to be proven. transform-learning-and-development/
• https://www.hrtechnologist.com/articles/ai-in-hr/20-ai-in-hr-trends/?zd_
CONCLUSIONS • source=recommended_read
https://www.pwc.in/consulting/financial-services/fintech/fintech-insights/the-
sandbox-approach.html
Increased awareness of AI is growing gradually, AI’s • https://www2.deloitte.com/content/dam/Deloitte/de/Documents/financial-
demands in all facets of life, all industries and, all • services/Deloitte-Robo-safe.pdf
https://www.firstpost.com/business/biztech/schneider-electric-selects-
functions, leveraging advanced analytics to leverage microsoft-windows-azure-as-cloud-platform-for-struxureware-1895333.html
business challenges. It enables the HR Function to • https://customers.microsoft.com/en-au/story/schneider-electric-power-utilities-
azure
connect better, improve processes, and employee • https://corporate.walmart.com/newsroom/2019/04/25/walmarts-new-
satisfaction with increased employee satisfaction. intelligent-retail-lab-shows-a-glimpse-into-the-future-of-retail-irl
• https://www.forbes.com/sites/blakemorgan/2018/07/16/how-amazon-has-re-
Before deciding whether to implement AI solutions • organized-around-artificial-intelligence-and-machine-learning/#e69e16273618
https://qz.com/india/1541716/indias-food-tech-unicorn-swiggy-buys-ai-startup-
or not in HR, companies should analyse their business kint-io/#:~:text=Already%2C%20Swiggy%20uses%20AI%20and,based%20on%20
in-depth and evaluate the areas or sub-functions • their%20usage%20pattern.
https://www.tcs.com/company-overview/tcs-artificial-intelligence-cure-covid-19
within HR that could be improved with AI technology. • https://builtin.com/artificial-intelligence/ai-in-hr-recruiting
Overall the primary reason for implementing AI should • https://www.somagnews.com/3-technology-companies-using-artificial-
intelligence-human-resources/

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