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Reimagine | Reinvent | Grow

IT Initiatives during COVID-19

The COVID-19 induced lockdown last year caught everyone
unaware. The employees were anxious and clueless about how
to work and meet customer commitments. The traditional
working methods were challenged, and organisations were
forced to introduce Work from Home (WFH).
Suddenly the IT Department, which functioned silently in
the background, became the centre around which the entire
company operation revolved. Everyone realised the importance
of these silent warriors.
Just like the employees, the lockdown was unexpected for the IT
team as well. Transforming an entire organisation into a virtual
workforce overnight was a herculean task for any IT team.
Fortunately, TCE had its infrastructure ready. Within a short time,
we could plan and align the resources to cater to the new ways
of working and thus enabled business continuity.

The first step was to conduct user profiling based on the 3. Collaboration
category of users, applications they used, and the mode of TCE has been using Microsoft Teams, SharePoint and Integrated
operation. Quickly actions were initiated to get each type Document Management System and has practised collaborative
up and running: work culture for many years. This helped our employees get
• Individual computing assets were moved to their residences acquainted with the remote work culture faster.
• For some, remote access to the office workstation over a 4. End-user Support and Awareness
secure VPN through their personal system was enabled. IT Helpdesk team provided support to our employees round the
• In some cases, secondary assets were arranged for clock over all communication channels to help this transition.
employees who didn’t have any personal computer for We ensured that our task force gets the necessary support from
initiating remote access to their office systems. hardware vendors at their doorstep. IT Team engaged in frequent
communications with all the employees to keep their systems
OUR PILLARS OF SUCCESS:
safe and advised them to follow standard security hygiene
1. Security practices. Periodic emailers were sent out to all employees to
While we moved away from the office ecosystem and continued reiterate the awareness of Phishing, Malware, Ransomware and
performing our roles from the home office, the organisation other online threats.
needed visibility of its people, assets, and data. As we move out
of our corporate network’s secured and protected environment 5. Infrastructure, the Next Steps
to an open and unsecured internet, we needed to safeguard our Being a future-focused organisation, we took proactive steps to
systems and protect the data from external attacks, intruders, or address possible chances of network clogging that may arise in
leakage. the future. Bandwidth was ramped up at all Internet gateways.
Secondary communication links were introduced to avoid loss of
Enterprise Mobility Suite helped us extend Conditional Access, productivity due to link failures.
where only authorised company assets could access the data
and download it, preventing data leak. In addition, we migrated Virtual Desktop Infrastructure was deployed to enable a smooth
our on-prem antivirus solution to AI/ML-based NextGen and enhanced remote work experience for 3D engineering
Antivirus and EDR solution on the cloud with more features application users. This solution could address the need for high
and functionality, ensuring more visibility and control of end- graphic requirements, data availability, data security, and ease of
user devices and better protection from cyberthreats. We also access.
enhanced our Data Security layer by rolling out a DLP solution With work from home becoming a way of life, we at TCE are
for endpoints. prepared to serve our customers from anywhere at any time.
2. Productivity
We enabled our employees with secured access to the project
data and ported the required software licenses to their systems
in advance, giving them an edge right from day 1. Subsequently,
we migrated most of our licenses to the cloud to ensure
continuous availability, concurrency, and effective utilisation.
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